...Rob was impressive with his grasp of some very technical concepts, his curiosity, and his ability to use the software in new and novel ways that directly lead to enhancements to the product to benefit our user base.
Trying times are not the times to stop trying.
Rob's industry knowledge, desire to solve problems, and ability to think outside the box lead to many satisfied clients. These same characteristics drove Rob to provide vital contributions to the growth of the software and the company as a whole.
Dash Logistics Systems - IDLS
Analytical, Connected, Growth-minded, Servant Leader
Project Lead, Research & Development, QA & Code Review, Client Training & Support
- Led mobile projects from testing to deployment to enhancement
- Among a team of eight people at the time of my departure, I was responsible for originating 30% of tickets entered into the issue/enhancement system
- Utilizing Balsamiq Mockups and other tools, generated and iterated user stories and UIs for mobile, web, and desktop products
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Client Training and Support
- Created documentation using HelpNDoc tool
- Held virtual training seminars using VOIP and GoToMeeting products
- Provided on-site consultation, support, and reporting
Product/Project Manager
Oversight of current web products, integration with desktop and mobile applications including updates from ideation of new / updated features and UI using Balsamiq mockups
2019 - 2021
Business Analyst
Gather, translate, & communicate requirements, testing, in-development review, contractor management.
2019 - 2021
Technical Support Lead
Testing, Training (in-person & remote), Client support, Help documentation
2017 - 2019
Fidelitone - Last Mile Division
Transformational Figure
Starting without experience in the logistics industry, I was a transformational figure in the Jacksonville location
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Developed a delivery team metric scorecard to provide detailed, measurable feedback to contractors and employees, tracking progress over time.
Some metrics covered:- Professionally dressed and in uniform
- Readiness (have all necessary supplies and tools, shoe covers, gloves, pads)
- Call ahead and on-time percentage
- Customer satisfaction surveys (compaints and kudos)
- Damage claims
- Won several client satisfaction contests as measured by survey data
- Grew location from myself and managing three direct reports to being responsible to an on-site team of 30
- Grew location from 22k sqft, 3 Trucks/5 days per week to 48k sq ft location running 6-8 trucks/6 days per week
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Among 30 locations, my location was in the top 5 consistently for
- lowest average turn time on new, complete orders
- lowest average miles per stop
- highest average revenue per truck
- highest average stops per truck
General Manager
Leadership role concentrating on strategic planning, building optimized teams, training other hub managers and mentoring employees while supporting the business objectives of the organization.
2015 - 2017
Operations Manager
Leadership role managing service levels in remote call center, dispatch, deliveries, and warehouse setup quality, inventory control, allocations and revenue per truck maximization, warehouse operations while maintaining relations with clients and contractors/vendors at the same time as keeping a keen eye on profitability.
2014 - 2015
Shipping Supervisor
Lead day to day operations, payroll, purchases, dispatch, routing, exception management
2013 - 2014